<?php

return array (
  'save' => 'Save',
  'save_and_exit' => 'Save and Exit',
  'cancel' => 'Cancel',
  'delete' => 'Delete',
  'submit' => 'Submit',
  'active' => 'Active',
  'here' => 'here',
  'today' => 'Today',
  'demo_mode' => 'Demo Mode',
  'this_week' => 'This Week',
  'this_month' => 'This Month',
  'this_year' => 'This Year',
  'custom' => ' Custom',
  'deactive' => 'Deactive',
  'section' => 'Support Management',
  'delete_message' => 'Are you sure want to delete ?',
  'delete_note' => 'This Item Will Be Deleted Permanently. You Can not Undo This Action.',
  'tags' =>
  array (
    'add_tag' => 'Add Tag',
    'edit_tag' => 'Edit Tag',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'description' => 'Description',
    'enter_description' => 'Enter Description',
    'status' => 'Status',
    'no_tag_found' => 'No Tag Found',
    'select_all' => 'Select All',
    'add_menu_item' => 'Add Menu Item',
    'tags' => 'Tags',
    'press_return_or_enter_to_expand' => 'Press return or enter to expand',
    'create_successfully' => 'Tag created successfully',
    'update_successfully' => 'Tag Update Successfully',
    'delete_successfully' => 'Tag Deleted Successfully',
    'status_update_successfully' => 'Tag Status Updated Successfully',
    'permanent_delete_successfully' => 'Tag Permanent Delete Successfully',
    'restore_successfully' => 'Tag Restored Successfully',
  ),
  'ticket' =>
  array (
    'support_ticket' => 'Support Ticket',
    'ticket' => 'Ticket',
    'user' => 'Users',
    'select_user' => 'Select User',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'email' => 'Email',
    'enter_email' => 'Enter Email',
    'subject' => 'Subject',
    'enter_subject' => 'Enter Subject',
    'description' => 'Description',
    'enter_description' => 'Enter Description',
    'department' => 'Department',
    'enter_department' => 'Enter Department',
    'select_department' => 'Select Department',
    'priority' => 'Priority',
    'select_priority' => 'Select Priority',
    'attachment' => 'Attachment',
    'status' => 'Status',
    'dashboard' => 'Dashboard',
    'all' => 'All Tickets',
    'add_new' => 'Add New',
    'add' => 'Add Ticket',
    'edit' => 'Edit Ticket',
    'reply' => 'Reply',
    'assign' => 'Assign',
    'no_department_message' => '*To add new department, simply click',
    'no_priority_message' => '*To add new priority, simply click',
    'delete' => 'Delete',
    'save' => 'Save',
    'data_not_found' => 'Data Not Found',
    'upload' => 'Upload File',
    'upload_span' => 'Maximum File Upload :',
    'read_more' => 'Read More',
    'read_less' => 'Read Less',
    'create_successfully' => 'Ticket Created successfully',
    'ticket_assigned' => 'Ticket Assigned Successfully',
    'delete_successfully' => 'Ticket Deleted Successfully',
    'restore_successfully' => 'Ticket Restored Successfully',
    'permanent_delete_successfully' => 'Ticket Deleted Permanently',
  ),
  'assign_ticket' =>
  array (
    'assign' => 'Assign Ticket',
    'executive' => 'Executive',
    'assign_btn' => 'Assign',
    'message' => 'Message',
    'enter_message' => 'Write short note...',
    'priority' => 'Priority',
  ),
  'ticket_information' =>
  array (
    'title' => 'Ticket Information',
    'ticket_id' => 'Ticket ID',
    'ticket_department' => 'Ticket Department',
    'ticket_priority' => 'Ticket Priority',
    'ticket_open_date' => 'Ticket Open Date',
    'ticket_status' => 'Ticket Status',
  ),
  'user_detail' =>
  array (
    'title' => 'User Details',
    'name' => 'Name',
    'email' => 'Email',
    'phone' => 'Mobile',
  ),
  'ticket_notes' =>
  array (
    'title' => 'Ticket Notes',
    'no_notes_yet' => 'Don’t have any notes yet',
    'add_note' => 'Add your notes here',
  ),
  'status' =>
  array (
    'statuses' => 'Ticket Status',
    'status' => 'Status',
    'add_new' => 'Add new',
    'add' => 'Add Status',
    'edit' => 'Edit Status',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'color' => 'Color',
    'select_color' => 'Select Color',
    'create_successfully' => 'Status Created Successfully',
    'update_successfully' => 'Status Updated successfully',
    'delete_successfully' => 'Status Deleted Successfully',
    'restore_successfully' => 'Status Restored Successfully',
    'permanent_delete_successfully' => 'Status Permanent Deleted Successfully',
  ),
  'priority' =>
  array (
    'priority' => 'Priorities',
    'add_new' => 'Add new',
    'add' => 'Add Priority',
    'edit' => 'Edit Priority',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'color' => 'Color',
    'select_color' => 'Select Color',
    'response_in' => 'Response In',
    'enter_response_in' => 'Enter Response In',
    'select_type' => 'Select Type',
    'resolve_in' => 'Resolve In',
    'status' => 'Status',
    'create_successfully' => 'Priority Created Successfully',
    'update_successfully' => 'Priority Updated successfully',
    'delete_successfully' => 'Priority Deleted Successfully',
    'restore_successfully' => 'Priority Restored Successfully',
    'permanent_delete_successfully' => 'Priority Permanent Deleted Successfully',
  ),
  'department' =>
  array (
    'department' => 'Departments',
    'add' => 'Add Department',
    'add_new' => 'Add new',
    'edit' => 'Edit Department',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'image' => 'Image',
    'description' => 'Description',
    'enter_description' => 'Write Short Details Here ...',
    'status' => 'Status',
    'user' => 'User',
    'select_user' => 'Select User',
    'select_account' => 'Select Default Account',
    'default_account' => 'Default Email',
    'host' => 'IMAP Host',
    'enter_imap_host' => 'Enter IMAP Host',
    'port' => 'IMAP Port',
    'enter_imap_port' => 'Enter IMAP Port',
    'username' => 'Username',
    'enter_imap_username' => 'Enter IMAP Username',
    'password' => 'Password',
    'enter_imap_password' => 'Enter IMAP Password',
    'protocol' => 'Protocol',
    'enter_imap_protocol' => 'Enter IMAP Protocol',
    'encryption' => 'Encryption',
    'select_imap_encryption' => 'Select IMAP Encryption',
    'default' => 'Default',
    'custom' => 'Custom',
    'no_users_message' => '*To add new user, simply click',
    'update_successfully' => 'Department Updated Successfully',
    'create_successfully' => 'Department Created Successfully',
    'permanent_delete_successfully' => 'Department Deleted permanently',
    'restore_successfully' => 'Department Restored Successfully',
    'delete_successfully' => 'Department Deleted Successfully',
  ),
  'formfield' =>
  array (
    'description' => "The custom fields you configure here will only be visible on the website's support form and will not appear in the app.",
    'formfield' => 'Form Fields',
    'form_field' => 'Form Field',
    'ticket' => 'Ticket Form',
    'add' => 'Add Field',
    'add_new' => 'Add new',
    'delete_fields' => 'Delete Field',
    'edit' => 'Edit Field',
    'delete' => 'Delete',
    'add_value' => 'Add Value',
    'type' => 'Type',
    'option_value' => 'Option Value',
    'enter_option_value' => 'Enter Option Value',
    'option_name' => 'Option Label',
    'enter_option_name' => 'Enter Option Label',
    'name' => 'Name',
    'enter_name' => 'Enter Name',
    'label' => 'Label',
    'enter_label' => 'Enter Label',
    'placeholder' => 'Placeholder',
    'enter_placeholder' => 'Enter Placeholder',
    'is_required' => 'Required',
    'status' => 'Status',
    'select_type' => 'Select Type',
    'multiple_select' => 'Multiple Select',
    'single_select' => 'Single Select',
    'mandatory' => 'Mandatory',
    'create_successfully' => 'Input Field Created Successfully',
    'update_successfully' => 'Input Field Updated successfully',
    'delete_successfully' => 'Input Field Deleted Successfully',
  ),
  'executive' =>
  array (
    'executive' => 'Executives',
    'all' => 'All Executives',
    'support_executive' => 'Executives',
    'all_support_executive' => 'All Executives',
    'add_support_executive' => 'Add Executive',
    'add' => 'Add Executive',
    'edit' => 'Edit Executive',
    'add_new' => 'Add new',
    'full_name' => 'Full Name',
    'enter_full_name' => 'Enter Full Name',
    'email' => 'Email',
    'enter_email' => 'Enter Email',
    'phone' => 'Phone',
    'enter_phone' => 'Enter Phone',
    'new_password' => 'New Password',
    'enter_password' => 'Enter Password',
    'confirm_password' => 'Confirm Password',
    'enter_confirm_password' => 'Enter Confirm Password',
    'notification' => 'Send Executive Notification',
    'sentence' => 'Send the new user an email about their account.',
    'status' => 'Status',
    'update_successfully' => 'Executive Updated Successfully',
    'create_successfully' => 'Executive Created Successfully',
    'permanent_delete_successfully' => 'Executive Deleted Permanently',
    'restore_successfully' => 'Executive Restored Successfully',
    'delete_successfully' => 'Executive Deleted Successfully',
  ),
  'knowledge' =>
  array (
    'knowledge' => 'Knowledge Bases',
    'knowledges' => 'Knowledges',
    'all' => 'All Knowledges',
    'add' => 'Add Knowledge',
    'edit' => 'Edit Knowledge',
    'categories' => 'Categories',
    'status_header' => 'Knowledge Status',
    'tags' => 'Tags',
    'add_new' => 'Add new',
    'title' => 'Title',
    'enter_title' => 'Enter Title',
    'slug' => 'Slug',
    'enter_slug' => 'Enter Slug',
    'content' => 'Content',
    'enter_content' => 'Enter Content',
    'thumbnail' => 'Thumbnail',
    'search_engine_optimization_(SEO)' => 'Search Engine Optimization (SEO)',
    'meta_title' => 'Meta Title',
    'enter_meta_title' => 'Enter Meta Title',
    'description' => 'Description',
    'enter_description' => 'Enter Knowledge Description',
    'meta_description' => 'Meta Description',
    'enter_meta_description' => 'Enter Meta Description',
    'meta_image' => 'Meta Image',
    'publish' => 'Publish',
    'additional_info' => 'Additional Info',
    'status' => 'Status',
    'no_tags_message' => '*To add new tag, simply click',
    'no_categories_message' => '*To add new category, simply click',
    'select_tags' => 'Select Tags',
    'create_successfully' => 'Knowledge created successfully',
    'update_successfully' => 'Knowledge Update SuccessFully',
    'delete_successfully' => 'Knowledge Deleted SuccessFully',
    'status_update_successfully' => 'Knowledge Status Updated Successfully',
    'permanent_delete_successfully' => 'Knowledge Permanent Deleted Successfully',
    'restore_successfully' => 'Knowledge Restored Successfully',
  ),
  'categories' =>
  array (
    'meta_image' => 'Meta Image',
    'meta_description' => 'Meta Description',
    'meta_title' => 'Meta Title',
    'enter_meta_title' => 'Enter Meta Title',
    'enter_meta_description' => 'Enter Meta Description',
    'name' => 'Name',
    'slug' => 'Slug',
    'drag' => 'Drag',
    'enter_slug' => 'Enter Category Slug',
    'enter_name' => 'Enter Name',
    'description' => 'Description',
    'enter_description' => 'Enter Description',
    'select_parent' => 'Select Parent',
    'parent' => 'Parent',
    'status' => 'Status',
    'add_category' => 'Add Category',
    'edit_category' => 'Edit Category',
    'image' => 'Image',
    'select_all' => 'Select All',
    'add_menu_item' => 'Add Menu Item',
    'categories' => 'Categories',
    'press_return_or_enter_to_expand' => 'Press return or enter to expand',
    'no_category_found' => 'No Category Found',
    'create_successfully' => 'Category created successfully',
    'update_successfully' => 'Category Update SuccessFully',
    'delete_successfully' => 'Category Deleted SuccessFully',
    'status_update_successfully' => 'Category Status Updated Successfully',
    'permanent_delete_successfully' => 'Category Permanent Deleted Successfully',
    'restore_successfully' => 'Category Restored Successfully',
  ),  
  'report' =>
  array (
    'reports' => 'Report',
    'user_detail' => 'User Details',
    'name' => 'Name',
    'role' => 'Role',
    'email' => 'Email',
    'phone' => 'Mobile',
    'select_date' => 'Select Date',
  ),
  'rating' =>
  array (
    'rating' => 'Ratings',
    'create_successfully' => 'Rating Created Successfully',
    'rate_agents' => 'Rate This Ticket Agents',
  ),
  'notification' => 'Send User Notification',
  'setting' =>
  array (
    'settings' => 'Settings',
    'general' => 'General',
    'storage_configuration' => 'Storage Configuration',
    'email_configuration' => 'Email Configuration',
    'activation_configuration' => 'Activation',
    'ticket_prefix' => 'Ticket Prefix',
    'ticket_suffix' => 'Ticket Suffix',
    'ticket_priority' => 'Ticket Priority',
    'enter_ticket_prefix' => 'Enter Ticket Prefix',
    'enter_ticket_suffix' => 'Enter Ticket suffix',
    'supported_file_types' => 'Supported File Types',
    'max_file_upload' => 'Maximum File Upload',
    'enter_max_file_upload' => 'Enter Maximum File Upload',
    'max_file_upload_size' => 'Max File Upload size',
    'enter_max_file_upload_size' => 'Enter Max File Upload size',
    'ticket_prefix_help_text' => '*Set a prefix for all ticket numbers (e.g., "IDAbCdef").',
    'ticket_suffix_help_text' => '*Set a suffix for all ticket numbers (e.g., "ID34512").',
    'file_upload_type_help_text' => '*You Can Upload file types in tickets',
    'max_file_upload_help_text' => '*You Can Not Upload More Than That At A Time in tickets',
    'max_file_upload_size_help_text' => '*In Kilobyte',
    'ticket_priority_help_text' => '*Set default ticket priority for email fetching.',
    'ticket_assign_notification' => 'Ticket Assigned Notification',
    'ticket_assign_span' => '*Enable ticket assigned notification while the ticket is assigned to the user.',
    'ticket_create_notification' => 'Ticket Created Notification',
    'ticket_create_span' => '*Enable ticket create notification while the ticket is created by the user.',
    'ticket_replied_notification' => 'Ticket Replied Notification',
    'ticket_replied_span' => '*Enable User Replied to ticket notification while the user replied to the user.',
    'ticket_statuses_notification' => 'Ticket Status Notification',
    'ticket_statuses_span' => '*Enable ticket status Notification for the ticket status updates by the admin',
    'ticket_recaptcha_activation' => 'Ticket Recaptcha',
    'ticket_recaptcha_span' => '*Enable Recaptcha in ticket Form if the Google captcha is set',
    'email_piping_configuration' => 'Email Piping Configuration',
    'imap_host' => 'Imap Host',
    'imap_port' => 'Imap Port',
    'imap_mail_encryption' => 'Imap Encryption',
    'imap_mail_username' => 'Username',
    'imap_mail_password' => 'Password',
    'imap_protocol' => 'Protocol',
    'enter_imap_protocol' => 'Enter Protocol',
  ),
  'dashboard' =>
  array (
    'total_users' => 'Total Users',
    'total_departments' => 'Total Departments',
    'total_open_tickets' => 'Open Tickets',
    'total_closed_tickets' => 'Closed Tickets',
    'total_solved_tickets' => 'Solved Tickets',
    'total_pending_tickets' => 'Pending Tickets',
    'total_hold_tickets' => 'Hold Tickets',
    'total_open' => 'Open',
    'total_closed' => 'Close',
    'total_tickets' => 'Total',
    'sort_by' => 'Sort by',
    'tickets' => 'Tickets',
    'department_tickets' => 'Tickets By Departments',
    'latest_tickets' => 'Recent Tickets',
    'view_all' => 'View All',
    'ticket_id' => 'Ticket ID',
    'ticket_name' => 'Name',
    'all' => 'All',
    'support_ticket' => 'Support Ticket',
    'yesterday' => 'Yesterday',
    'last_7_days' => 'Last 7 Days',
    'last_30_days' => 'Last 30 Days',
    'ticket_status' => 'Status',
    'ticket_subject' => 'Subject',
    'ticket_created' => 'Creation At',
    'no_data_found' => 'No Data Found',
    'ratings' => 'Ratings For Agents',
    'this_month' => 'This Month',
    'previous_month' => 'Previous Month',
    'last_3_months' => 'Last 3 Months',
    'last_6_months' => 'Last 6 Months',
    'executive_name' => 'Executive Name',
    'rating' => 'Rating',
    'replied' => 'Replied',
    'custom_range' => 'Custom Range',
    'this_week' => 'This Week',
    'this_year' => 'This Year',
    'agent_name' => 'Agent',
  ),
  'language' =>
  array (
    'languages' => 'Languages',
  ),
  'widget' =>
  array (
    'recent_tickets' => 'Recent Pending Tickets',
    'view_all_tickets' => 'View All',
    'ticket_number' => 'Ticket Number',
    'created_by' => 'Created By',
    'created_at' => 'Created At',
    'priority' => 'Priority',
    'no_data_available' => 'No data available',
  ),
);
